Inactive accounts

The law of 30 March 2022 on inactive accounts, inactive safe deposit boxes and unclaimed insurance policies (hereinafter « the Law ») and the Grand-Ducal Regulation of 6 April 2022 relating to the processing fees linked to the introduction and examination of an application for consignment within the framework of the law of 30 March 2022 on inactive accounts, inactive safe deposit boxes and unclaimed insurance policies provide the legal framework for:

• inactive accounts and safe deposit boxes; and
• unclaimed insurance policies.

The Law provides the rules pursuant to which banks must consign assets held in accounts and safe deposit boxes with the State Treasury, Consignment Office (Trésorerie de l’Etat, Caisse de consignation) after a prolonged period of inactivity. Insurance companies must do likewise for insurance policies in respect of which benefits remain unclaimed for a prolonged period.

Banks and insurance companies must file their application for consignment with the State Treasury, Consignment Office electronically through MyGuichet.lu.

As from December 1st, 2023, any person justifying a right to consigned assets may file with the State Treasury, Consignment Office:

• an information request on entries in the electronic register of consignments in accordance with article 32 of the Law; or
• a request for restitution of consigned assets in accordance with article 33 of the Law.

The duly signed form may be transmitted as follows:

• either by e-mail in PDF form to caco-cd@ts.etat.lu. In case of a request for restitution, the request form needs to be provided with a certified electronic signature;
• or the original by postal service to the following address:
  
      Trésorerie de l’Etat, Caisse de consignation
      3, rue du St. Esprit
      L - 1475 Luxembourg

Forms for request of information :

Please note, that these forms are interactive and must be downloaded in order to be duly completed.

Forms for request for restitution :

Please note, that these forms are interactive and must be downloaded in order to be duly completed.